Policies

If you are going to ride a motorcycle we want you to do so as safely as possible. The Motorcyclist Training Course (MTC) provides the most basic instruction for new riders. It is an excellent place to determine if riding a motorcycle is right for you.

Safety First, Safety Always

At all times and in all ways be aware of your surroundings on the range. Things are moving pretty fast and your Instructors are constantly scanning to assess safety. If you are asked to leave, please be considerate of the rest of the class.

Carefully review “What to bring to class” information before the start of each session.

Code of Conduct

Instructors will enforce immediate dismissal for being under the influence of alcoholic beverages, reaction-altering drugs, including OTC or prescribed medications, possession of weapons, intent to harm students or Instructors, foul or abusive language, abuse of equipment, willfully not following instructions or any other intentionally unsafe or disruptive act.

Restricted License Notice

Individuals with a restricted license will not be allowed to take the course until all restrictions have been lifted. If a person with a restricted license does not disclose the information, passes the course and receives a DL389, the DMV will not honor the DL389 form.

Refund, Reschedule, Cancellation Policies

If you buy a ticket to a concert, play, movie or sporting event, and don’t show up, you lose your money. There are no exceptions. Buying a seat in one of our courses is the same as buying an event ticket. It’s a one-time opportunity: when it’s gone, it’s gone. You may request a date change or cancel within our approved period.

Refund Policy

This is a non-refundable course. The following will result in forfeiture of course tuition:

• Failure to appear to any portion of the class
• Failure to arrive on time, to any portion of the course
• Arrival at classroom without all the required documentation
• Arrival at the range without proper riding gear

Reschedule & Cancellation Policy

Cancellation refunds of tuition less 15% will be granted if you cancel 2 or more business days in advance of your class start date. You may also reschedule your class if you notify us at least 2 business days before the start date of your original class. You must contact the office and speak directly to the TWST coordinator within this time frame.

MTC Completion Fees

TWST students that didn’t complete or pass the training will be contacted by email with their option for re-test or reschedule. Students must respond to the email or contact the office to reschedule their training. Below are the various fees to complete the MTC training.

Re-test Only

Students are allowed a second chance to pass and complete the MTC training. There is a flat rate to re-test only. Students are guaranteed a spot for re-test regardless of whether the class is sold out. Students must complete and pass the training within 60 days of the start date of their training.

• Knowledge Re-test Only – $35
• Skills Re-test Only – $75

Extra Ride Time (ERT) & Skills Re-test Only

Students that fail the skills test and are in need of more riding time before re-testing can take the ERT and then re-test afterwards on a different date. The rate for the ERT + Skills re-test is $125 for a guaranteed spot, in both sessions. ERT classes are usually scheduled the day before most scheduled skill tests. Students must complete and pass the training within 60 days of the start date of their training.

R2 (Standby) + Skills Re-test

Students that fail the skills test and want to retake the second MTC riding session of the training will pay a fee of $75. This student will be considered a “Standby Student” and will be allowed to participate in the riding exercises only if a spot is open on the date chosen. Standby students are NOT guaranteed a spot in the riding portion; students are only guaranteed a spot for the skills re-test. Students must complete and pass the training within 60 days of the start date of their training.

Passed Knowledge Test / Counseled Out of Riding

Students that complete and pass the classroom sessions but were unable to complete the riding session can pay ½ their tuition cost for a guaranteed spot. Student will be allowed to participate in both riding sessions if they desire. Students must complete and pass the training within 60 days of the start date of their training.

No Show / Late Arrival / Not Prepared

Per the TWST policy, a student that fails to arrive to the scheduled class, fails to arrive on time for any scheduled session, arrives without the required documents (valid government issued ID), or arrives without proper gear will forfeit their tuition. Below are the fees to reschedule your MTC training.

• Reschedule Fee for ALL Returning TWST Students – $250 (Guaranteed Spot)